Shipping Policy
PROCESSING TIME
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. We offer Standard Shipping (3–7 Business Days), Expedited Shipping (2–3 Business Days), and Free Shipping on orders over $75. We ship via USPS, UPS, and FedEx.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
DAMAGES
Puff Labs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. You may also contact us at support@pufflab.shop and we will do our best to assist you.
RESTRICTED AREAS
We currently ship within the United States only. We do not ship to states or jurisdictions where hemp-derived products are prohibited by law. It is the customer’s responsibility to know the laws in their state or locality before placing an order.
ADULT SIGNATURE REQUIRED
In compliance with applicable laws, some shipments may require an adult signature (21+) upon delivery.
CONTACT US
For any shipping questions, please contact us at support@pufflab.shop.